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RETURNS

I WOULD LIKE TO RETURN SOMETHING THAT I ORDERED, HOW DO I GO ABOUT EXCHANGING?

Please follow the instructions found here:

  MAKE A RETURN 

 

I WOULD LIKE TO EXCHANGE SOMETHING THAT I ORDERED. HOW DO I GO ABOUT EXCHANGING?

Because of the rate at which items sell out we do not offer exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead.

 I WOULD LIKE TO RETURN SOMETHING FOR A REFUND BUT THE CARD I USED TO MAKE THE PURCHASE IS NO LONGER ACTIVE. WHAT SHOULD I DO?
We can securely refund the original card used, as banks will reroute the refund on their end. If the card is expired or cancelled the new card will be credited with the refund. In the rare case that you don't have a new card the bank will usually forward the refund to your bank account.

In the worst case, the bank won't know what to do and will send the refund back to us, at which point we'll contact you by email and ask how you would like the refund handled.

HOW LONG DO I HAVE TO MAKE A RETURN?

Customers have 14 days from the day the receive their order to start the return process. After that 14 day window items are no longer returnable. If you feel you have a special circumstance please contact us at info@robbieandco.com. 

CAN I RETURN ITEMS THAT WERE PURCHASED ON SALE? 

All sale items are final sale and are not eligible for return. Regular priced items purchased and discounted during a promotion, however, are eligible for return. 

I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?

If you notice any damage or defect on your item please notify us by email at info@robbieandco.com. Our support team will reach out to you within 1-2 business days to resolve the issue. 

I WAS SENT THE WRONG ITEM. HOW DO I GET THE RIGHT ONE? 

If you received the wrong item, start the return process on our website and when prompted to select a reason for return, please select "Received Wrong Item". This will notify our customer service team about the issue. They will reach out to you within 1-2 business to resolve the issue.

WHAT IS A BUSINESS DAY?

Monday, Tuesday, Wednesday, Thursday, and Friday are considered business days. Excluding all holidays that may land on any of the above mentioned days.

SHIPPING

HOW LONG DOES SHIPPING TAKE? 

ROBBIE + CO. is committed to processing orders promptly and we do our best to ship in-stock items within 1-3 business days after an order is placed. U.S. orders will take an additional 2-6 business days for delivery based on location. The Black Friday rush and other sales may delay this process as we do our best  to fulfill higher order volumes.

THE SHIPPING ADDRESS I ENTERED WHEN PLACING MY ORDER IS INCORRECT. WHAT SHOULD I DO?

If you have not yet received an email stating that your order has shipped please email info@robbeandco.com immediately using the Subject: "URGENT ADDRESS CHANGE" and include your order number and correct shipping address in the body of the email.

If you have already received an email stating that your order has shipped please click the tracking number in the email to see what courier was used to ship the package. Then please call your local office of said courier, give them your tracking number and let them know the correct address of where you would like the package delivered.

DOES ROBBIE + CO. SHIP INTERNATIONALLY?

Yes we do! ROBBIE + CO. ships out international packages as duties and taxes unpaid. We do not collect duties and/or taxes. Additionally, we cannot determine what the charges may be if any. We recommend contacting your local customs office regarding your country's custom policies before placing an order.

Local post office may charge the recipient duty, taxes, and/or brokerage fees at time of delivery in the local currency. The recipient is responsible for all duties, taxes, and customs fees of the package.

 

YOUR ORDER

I PLACED MY ORDER BUT DIDN'T RECEIVE AN ORDER CONFIRMATION EMAIL. WHAT SHOULD I DO?

First, please add info@robbieandco.com to your email address book and check your spam/junk mail for the confirmation email. If you still don't see the order confirmation, the email you address entered at checkout may have been entered incorrectly. Please email us at info@robbieandco.com and tell us the email address where you would like the order confirmation sent and we will check to see if for some reason the order didn't go through or if the email address was simply entered incorrectly at checkout.

I TRIED TO MAKE A PURCHASE BUT THE ORDER DIDN'T GO THROUGH, HOWEVER I SEE A PENDING CHARGE ON MY ACCOUNT. WHAT DOES THIS MEAN?

Purchases that are not processed due to a credit card declining because of credit limit, invalid zip code, or invalid CVC number may still show up on your account as a pending charge. This charge, however, should drop off your account within a couple of days before any money is taken from your account.

I RECEIVED A DAMAGED/FAULTY ITEM. WHAT SHOULD I DO?

Claims for damaged or faulty items must be reported within 7 days of receiving your items to ensure proper credit. Please email a picture of the damaged or faulty item to returns@robbieandco.com and our customer support team will assist you further.

WHAT DO I DO IF AN ITEM SHRUNK WHEN I WASHED IT?

Due to the fact that we can verify if the item's washing instructions were followed once an item has been washed it is considered *FINAL SALE*  and is ineligible for a return for refund. We recommend checking all items for specific washing instructions (hand wash items should be washed by hand, never machine washed) before washing.

HOW LONG DOES IT TAKE FOR ME TO RECEIVE A REFUND?

You will receive the funds from the refund in your account approximately 5-10 business days after date on which the refund is initiated. (This is an aspect of how the banking system works.)

Note that a refund may appear in the form of a reversal. In the case of a reversal, the original payment will drop off your bank statement and a credit is not issued.

 

CONCERNS

HAVE A CONCERN?

Please let us know how we can help. Contact us at info@robbieandco.com with any questions.

MY PACKAGE WAS STOLEN. WHAT SHOULD I DO?

We recommend contacting the authorities immediately. ROBBIE + CO. is not responsible for stolen packages.